Thursday, February 10, 2011

Another Week Wasted Trying To Get Our AT&T Services Working Properly....

Let's face it. I'm growing tired of doing the leg work for a service we ALREADY PAY FOR TO WORK. Does that make sense? I'm sick of wasting MY TIME on the phone and running around the house to make sure all of our electronics are working properly. Am I wrong to expect a service that I pay out the wazoo for, to work? Am I wrong to resent having to be the one that maintains the health & working of our electronics? I think not. It's NOT MY JOB. It's a job I'm paying AT&T to do. Not. Me.

Honestly, we've never had such bad service as we have received with AT&T Uverse. I'm pretty sure we've not gone more than 3 weeks without one problem or another, ever since signing up with them in May of 2010. How is that even remotely close to good service?

Today, our home phone line has been out all day, which means NO ONE CAN CALL IN OR CALL OUT. Furthermore, for two days we had no TV cable service. When you FINALLY get a real AT&T person on the line, they run you all over your house (MANY times) to do their work for them. This is becoming my full time job only I'm not getting paid for it. I am the one paying for me to run all over the house, often up to an hour at a time.

I must say that this scenario is JUST NOT ACCEPTABLE! Never in my life have I had to do the work for a company I'm paying for a service they provide to me! However, if you need a live human being tech person to come to your home, your life is theirs until they arrive. You. Are. Stuck. At. Home. What do working people do? Schedule them between 9:00 PM and Midnight? Come. On. That has to be the definition of insanity.

So, this morning I notice there is no house phone available here at home. Most of our friends don't even know our cell phone numbers, so they use the land line. So, after spending approximately 45 to 50 minutes on the phone with AT&T tech support (running me all over the house checking the other phones), the woman FINALLY tells me there is an outtage in our area. ARGH! Why couldn't they just tell me that from the start? Why was it necessary for me to waste 45-50 minutes before revealing that little jewel?  Oh, that's right. That's not their job. It's apparently something that the consumer must remember to ask after going through all of the annoying phone choices. I've learned to just speak jibberish, then you get a tech immediately. You're welcome for that pearl of acquired wisdom.

The last time everything went *out* they finally sent a tech to the house who spent an hour before finding an outside line that looked as if it had been chewed on by an animal, stating that had been the problem. While it might have had a tiny amount to do with the problem, I foolishly believed him. We continue having the problems with the TV digital breakup, although it all worked perfectly there for a couple of weeks.

Obviously, I will never be happy with services that don't provide what they promise. How stoopid of me!!! We pay $225.00 per month for cable TV, house phone, internet service and cell phones. Why in the world would I expect them to work properly? $225.00 is an insane amount to pay for all of these services and yet we pay it anyway. Why do we have to do this? PLEASE someone tell me before I completely lose my mind. Before we were offered all of this mind clutter (you know, like in the late 1970's), we paid nothing for TV and life was not only simpler and less complicated, it was a kinder world....

7 comments:

3GirlKnight said...

If I might suggest something... A lot of people, including me, are dropping any type of cable/satellite service, as well as landline phone.

Cell phone and internet is all I have and I'm lucky because my cell is a company phone. Just $50 a month for a higher speed internet service, plus $10 a month for Netflix gets me more TV than I care to watch. And a lot less commercials. I can get you a lot more info on what your TV options are if you're interested.

The Incredible Woody said...

I love my DirecTV:)

Beth Dunn said...

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Bodaciousboomer said...

Sorry you're having such problems. I know how infuriating they can be. But if I could get all those services (that worked) in Houston for that much each month I'd be on cloud 9.

Tammy said...

And on top of all that, spending that much time talking on the phone to those people is exhausting!

Paxie said...

I have Time Warner Cable. I am paying $105 a month for Road Runner and BASIC and I mean BASIC cable TV.

They've all got us by the gonads.

Connie said...

We live in the middle of nowhere so cable isn't a option let alone a all in one option. We did find even standard land line costs were crazy so dropped it over cell phone over 2 years ago ($65 back in the pocket thank you very much) then we decided to go with the super basic standard Direct TV package. If we feel we need more movie options it's either internet or NetFlix.

 

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