Sunday, January 2, 2011

I Spent The Entire Day On The Phone With My New Best Friend... AT&T U-verse

Why is it that internet service companies NEVER tell you the truth? Is it so terrible to admit that you've made a mistake, say you're sorry and move on? If the customer service or technical support agent would merely *own up* to fact there is a local outage, I'd relax and go find something else to do until it's fixed. However, I'm convinced that they have some kind of secret sight into my den. Why? Because apparently they see that I need to do some serious exercise, which they more than affably supply me with. These phone techs have run me ragged today between the kitchen, den and bedroom, checking the various services.

First, check the TV in all 3 rooms. Okay, now check phone service in all three rooms. Now go back and check all internet connections in 4 rooms. Five. Times. Exercise for today? Done.

Each time they read recite the same boring Blah, Blah, Blah script, the same as those that came before them today. Five. Times. Still, the entire service keeps shutting down, time after time. Obviously, they like to make me think it all has something to do with my performance on this end. Still, I continue to call them and go through the same routine over and over again. At first, I had to call several times before I could find someone who spoke intelligible English, thank you very much. That shouldn't be too much to ask, right? How the heck do they ever find Americans in India to work for them? Or do they even live in India like the last several agents I spoke with? The way I see it, if I can't understand a flipping word you say when you first come on the line, then we're done here. Hang. Up. Call again.

Every time I called them they referred me to their on line and TV tutorials, which they assured me would fix whatever problems I'm having. Ummmm.... No. TV is black screen. Didn't happen. Internet? No. Workie. House land line? Yeah. No. Thank the *Powers That Be* our cell phone service is linked through someone else. Don't ask me who that is. AT&T will not reveal that earth shattering top secret information. They must be afraid I'll switch over to those guys.

My answer to all this? Speak to your agent over the phone as if they are in a coma. The nicer you are and the slower you speak, the more you seem to communicate with said agents (who seem to actually be in a coma!). Apparently my new best friend's phone service is worse than mine.

I need a new best friend....

8 comments:

That Janie Girl said...

So far, no probs w/ UVerse...yet. Hopeful they NEVER happen....

Paxie said...

Press one,two,three...

I can't EVEN get started on this subject LOL

I wish you technology luck in the new year :)

Mental P Mama said...

We had U Verse a few years ago. I think it lasted 3 whole weeks. Horrible reception, horrible service and twice the money as cablevision (gah) Good luck. I somehow feel so much better;)

Tatiana said...

Hello, I'm with AT&T and saw your blog regarding the experience you've had. I can try to help. You can contact through email at ATTCustomercare@att.com.

Thank you,
Tatiana, AT&T Customer Care

The Incredible Woody said...

DirecTv all the way, baby!

Bodaciousboomer said...

I have to deal with Comcast. Grrrrrr......

I see that The Incredible Woody is happy with Direct TV. I may just go that way.

Beth Dunn said...

Oh my gosh I'd be SO frustrated!
xoxo

SC

Diane said...

We pay an arm and a fricken leg for comcast but there are very few glitches and not much to complain about unless you get a cramp in your behind when your butt cheek clenches as you write out the monthly check!

 

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