First, check the TV in all 3 rooms. Okay, now check phone service in all three rooms. Now go back and check all internet connections in 4 rooms. Five. Times. Exercise for today? Done.
Each time they
Every time I called them they referred me to their on line and TV tutorials, which they assured me would fix whatever problems I'm having. Ummmm.... No. TV is black screen. Didn't happen. Internet? No. Workie. House land line? Yeah. No. Thank the *Powers That Be* our cell phone service is linked through someone else. Don't ask me who that is. AT&T will not reveal that earth shattering top secret information. They must be afraid I'll switch over to those guys.
My answer to all this? Speak to your agent over the phone as if they are in a coma. The nicer you are and the slower you speak, the more you seem to communicate with said agents (who seem to actually be in a coma!). Apparently my new best friend's phone service is worse than mine.
I need a new best friend....